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LIQUIDFIN (PTY) LTD – WEBSITE PRIVACY NOTICE


Last updated: 15 April 2026


1.    Introduction

Liquidfin (Pty) Ltd (“Liquidfin”, “we”, “us” or “our”) respects your right to privacy and is committed to protecting the personal information of data subjects in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).


This Privacy Notice explains how we collect, use, store, disclose and protect personal information when you:

•    visit our website;

•    contact us;

•    engage with us for debt collection services or training services; or

•    otherwise interact with us in the ordinary course of our business.


2.    Who is the Responsible Party?

Liquidfin (Pty) Ltd is the responsible party as contemplated in POPIA.


Company Details

Liquidfin (Pty) Ltd

2023/594521/07

Boardwalk office Park, Block 14, Faerie glen, Pretoria, 0180 

Email: info@liquidfin.co.za 

Telephone: 012 493 2430


3.    Information Officer

For any privacy related queries, access requests, objections or complaints, please contact our Deputy Information Officer:

Information Officer: Karien Venter

Email: karien@acquifinholdings.co.za 

Telephone: 087 285 0341


4.    What Personal Information We Collect

Depending on your interaction with us, we may collect and process the following categories of personal information:


4.1    Website related information

•    IP address

•    browser type and version

•    device type and operating system

•    date and time of access

•    pages visited and referring URLs


4.2    Contact and enquiry information

•    name and surname

•    email address

•    telephone number

•    information you provide when completing a contact form or sending us correspondence


4.3    Client, debtor and service related information

Where applicable and lawful:

•    identity numbers

•    contact details

•    financial information

•    account, payment, and transaction details

•    employment and affordability information

•    information relating to debt collection activities


5.    How We Collect Personal Information

We collect personal information:

•    directly from you (e.g. via contact forms, emails, or phone calls);

•    automatically when you use our website (via cookies and server logs); or

•    from third parties or clients where lawful and required for our services.


6.    Purpose of Processing Personal Information

We process personal information for purposes including but not limited to:

•    operating and maintaining our website;

•    responding to enquiries and correspondence;

•    providing debt collection services;

•    complying with legal, regulatory, and contractual obligations;

•    maintaining records and internal administration; and

•    ensuring the security and integrity of our systems.


7.    Lawful Basis for Processing

We process personal information in accordance with POPIA only where processing is lawful, including where:

•    processing is necessary to perform or conclude a contract;

•    processing is required by law;

•    processing is necessary for a legitimate interest of Liquidfin or a third party; or

•    consent has been obtained where required.


8.    Cookies and Website Analytics


8.1    Cookies

•    Our website may use cookies to enhance functionality, security and performance.

•    Cookies are small text files stored on your device.

•    You may control or disable cookies through your browser settings. Disabling cookies may affect website functionality.


8.2    Analytics

We may use website analytics tools to understand website usage trends. Information collected is used in aggregated form and, where reasonably practicable, anonymised.


9.    Disclosure of Personal Information

We may disclose personal information to:

•    clients for whom we provide debt collection services;

•    service providers, operators or contractors acting on our instructions;

•    regulatory or governmental bodies, where required by law; or

•    any party where disclosure is legally mandated or permitted.


All operators processing personal information on our behalf are contractually required to implement appropriate security safeguards.


10.    Cross Border Transfers

Where personal information is transferred outside the Republic of South Africa, we ensure that such transfer complies with section 72 of POPIA, including that adequate protection is in place or that the transfer is legally permitted.


11.    Retention of Personal Information

We retain personal information only for as long as necessary for the purpose for which it was collected, unless:

•    retention is required or permitted by law; or

•    retention is necessary for lawful business purposes.


12.    Security Safeguards

Liquidfin implements appropriate technical and organisational measures to protect personal information against:

•    unauthorised access;

•    loss or damage;

•    misuse or unlawful processing.


These measures include access controls, secure systems, policies, training and contractual safeguards.


13.    Data Subject Rights

As a data subject, you have the right to:

•    request confirmation whether we hold personal information about you;

•    request access to your personal information;

•    request correction or deletion of inaccurate or excessive information;

•    object to the processing of your personal information on reasonable grounds;

•    lodge a complaint with the Information Regulator.


Requests may be directed to our Deputy Information Officer using the contact details above.


14.    Complaints to the Information Regulator


If you believe that we have not complied with POPIA, you may lodge a complaint with:

The Information Regulator (South Africa)

JD House, 27 Stiemens Street, Braamfontein, Johannesburg

Email: complaints.IR@justice.gov.za

Website: https://www.inforegulator.org.za


15.    Changes to this Privacy Notice

We reserve the right to update this Privacy Notice from time to time. The latest version will always be available on our website.